Last Updated: March 2024

eGrabby operates as a skill-based digital marketplace and contest platform. Purchases, contest entries, and subscriptions are processed under transparent, fair-play rules in compliance with Indian consumer protection laws.

Contest Entry Fees – Non-Refundable

• Contest entry fees are non-refundable once payment is processed.
• Participation confirms acceptance of Terms & Conditions.
• Entry fees contribute to prize pools, judging, and platform operations.
• No refunds if a user withdraws after submitting an entry.

Why Entry Fees Are Non-Refundable

• Skill-Based Competition — Judged on merit, not chance.
• Prize Pool Integrity — Each entry funds declared rewards.
• Fairness — Prevents system manipulation or false entries.
• Platform Costs — Covers hosting, moderation, and prize logistics.

Exceptional Circumstances

Refunds may be considered only for the following:

• Technical Issues: Payment charged but contest access not granted, duplicate transaction, or verified system error.
• Contest Cancellation: If eGrabby cancels the contest or it’s voided due to insufficient participation or force-majeure events.
• Policy Violation: Fraud, major platform error, or rule change affecting fairness.

Premium Features & Subscriptions

• Free Trials: 7-day trial refundable if cancelled before billing.
• Monthly Plans: No partial refunds for mid-month cancellations.
• Annual Plans: Pro-rated refund within 30 days of purchase.
• Auto-Renewal: Can be cancelled anytime before renewal date.
• Boosts / Profile Enhancements: Non-refundable once activated.

Points & Virtual Currency

• Purchased points are non-refundable and usable only within eGrabby.
• No cash-out or withdrawal of virtual currency.
• Points expire after one year of inactivity.

Refund Request Process

• Email your request to support@seo.egrabby.com within 48 hours of the issue.
• Include user ID, transaction ID, payment date, and screenshots (if technical).
• Our team reviews within 3-5 business days and confirms by email.
• Approved refunds take 7-10 business days to appear in your original payment method.

Dispute Resolution

• If dissatisfied with a decision, escalate to our Grievance Officer at info@copy.seo.egrabby.com.
• Provide additional documentation; a secondary review occurs within 7 working days.
• Unresolved disputes may be raised before Indian consumer forums as per law.

Legal Compliance References

• Consumer Protection (E-Commerce) Rules 2020
• Ministry of Electronics & Information Technology (MeitY)
• Reserve Bank of India – Digital Payments Guidelines

Contact for Refunds

📧 Email: support@seo.egrabby.com
📞 Phone: +91 93847 56847
🏠 Address: No. 81, KHM Building, Tirunelveli, Tamil Nadu, India

Policy Version: 1.0 | Effective Date: March 1, 2024 | Next Review: March 2025